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Frequently Asked Questions

General Questions

How do I access/edit my account?

Are you currently logged in?
(NO) Please click “LOGIN” at the upper right corner of the website, then log in with your username and passwords.
(YES) Please click “HELLO (Your Name)” at the upper right corner of the website, this will take you to your account details to make any updates.

What if I am having issues checking out?

If you experience any difficulty during the checkout process, be sure to:

  1. Confirm your shipping address is correct and that your state is a compliant shipping state.
  2. Verify your billing address information matches what your credit card has on file.
  3. If you still need help, please reach out to our Customer Support Team and they will assist.

I received a promotion code, where do I apply it to my order?

Promotion codes can be added into the field box on the CHECKOUT directly above your order subtotal. You must click ‘apply’ for code to activate and apply. Many discounts and promotion codes cannot be combined. If the website does not accept the code you have entered, or tells you code is “Not Applicable”, it is likely that the applicable promotion with the largest discount has already been applied to your order. Make sure your shipping state has been selected for shipping promotions to properly apply.

Why haven’t I received my order?

We apologize for any inconvenience associated with your order and will work with you to make things right. Please verify that you have received a shipping confirmation email and tracking information and then verify the status of the shipment on the carrier’s website (FedEx or UPS).

Please be advised that once your order has been picked up by the carrier, we no longer have control over any additional shipping delays that may occur within transit.

If the carrier’s website indicates that the package was delivered but you have not received it, we ask that you check with your neighbors or family members to see if it was accepted on your behalf. If you continue to be unable to locate your delivery, please contact us.

How can I cancel my order?

We recommend calling our Customer Support Team within one hour of the order being placed for a full cancellation and refund. Once your order has been prepared for shipping, we are unable to cancel your order. Please contact our Customer Support Team for assistance.

How can I locate a specific wine of yours in my area?

Unable to ship our wines to your address? You can locate your favorite wines in your local area by using our Online Wine Finder here!

How do I make a reservation for a wine tasting?

Interested in visiting one of our five winery properties? Tasting room visits and reservations can be scheduled directly through our individual tasting rooms! Click here for links to each of our properties and for detailed contact information to schedule a reservation.

Shipping Questions

Which states can we ship to?

We carry a wide variety of domestic and imported wines. Please see our Approved Ship-To States by Brand page. If your state is not included, state regulations prevent us from shipping direct to you at this time.

When will my order ship?

Orders placed Monday-Thursday typically ship from our warehouse within 1 business day of when the order was received. Orders placed Friday-Sunday will likely ship out either that Monday or Tuesday.

What is the shipping timeline?

Orders typically take 1-2 business days to process before they are submitted to our warehouse to be picked, packed, and shipped. Order fulfillment can then take an additional 1-3 business days depending on the time the order was submitted to the warehouse. After the 2-5 business days that it can take to process and fulfill the order, the shipping timeline can range from 1-8 business days for delivery depending on where the shipping address is located. Please click here for information on shipping timelines by state.

How much does shipping cost?

Shipping costs are calculated by the shipping carrier (FedEx or UPS) and are determined by the weight of the package(s), as well as this distance to be travelled. All onestopwineshop. com orders ship from American Canyon, CA.

When will I receive my order?

Depending on where you are located, your order should arrive within 2-12 business days from when your order was placed. Please click here for more information on shipping timeline to your state.

How can I check the status of my order?

Log in to your account here to check the status of your recent order(s). Please note, orders will continue to say ‘not fulfilled’ until the order has shipped and a tracking number has been generated. Once this has occurred, your order status will change from ‘not fulfilled’ to ‘shipped’.

Do I need to be present to sign for delivery?

Yes. A person 21 years of age or older is required to be home to sign for the package according to the Adult Signature Required laws in place for packages containing alcohol. If you order Alcohol-Removed wines or products, we recommend selecting UPS as your shipping carrier to avoid the potential of needing to sign for packages shipped from the winery not containing alcohol.

What carriers do you ship with?

Our default shipping carrier is FedEx; however, customers have the option to choose between FedEx or UPS during the checkout process. Please confirm the desired carrier is selected prior to placing your order as we cannot guarantee carrier changes after the order has been placed.

Can I ship to a P.O. Box?

We cannot ship wine to a P.O. Box as an Adult Signature by someone 21 or older is required to receive the delivery. We can, however, ship to a FedEx or UPS store and/or verified pick-up location where your order will be held for up to 5 days if there will not be anyone home to sign for the delivery. If you need assistance determining the best option please contact our Customer Support Team.

How can I change my shipping address?

Contact our Customer Support Team to have your shipping address changed. Please note, once your order is prepared for shipment or has shipped, we are unable to alter the delivery address and we recommend you contact the carrier’s website (FedEx or UPS) for available options.

What happens if my shipment is returned?

Shipments are returned to our warehouse if they have been damaged in transit or if the carrier experienced 3 failed attempts at delivering the order. If your shipment has been returned to our facility by the carrier, please reach out to us immediately! Please see our Returns & Cancellations Policy here for additional information on returned orders.

What should I do if I receive a damaged bottle?

Unfortunately, packages can get damaged while in the possession of the shipping carriers. If you receive an order with damaged bottle(s), please immediately contact our Customer Support Team upon receiving your package. We will work with you to reship your order or to provide a refund for the damaged products and our Fulfillment Team will file a claim accordingly with the carrier.

Wine Club Questions

What benefits do I receive as a club member?

You can find information on all club benefits by vising our Wine Clubs page. If you have any additional questions regarding you club benefits, the Wine Club Coordinator associated with your club will be happy to answer any questions you may have. Please give them a call at 707-302-3004 during business hours for assistance.

How do I join the club?

Please navigate to our Wine Clubs page where you will find additional information on the different wine clubs we currently offer. Click the “Learn More” button under each club to read about the details. Once you find the club that works best for you, there are fields to fill in your information to complete your signup.

When do my club benefits begin after I’ve signed up?

Your club benefits begin immediately after signing up! You will automatically be included in all quarterly club shipments going forward and you can begin ordering online while receiving your new club discount on the same day you join.

Is there a cost to join a wine club?

There is no fee or annual cost associated with our wine clubs. The only cost you will incur by joining is the cost of the wines plus shipping for each of your quarterly club shipments.

How do I access my account?

Please click “Login” at the upper right corner of the website, then log in with your username and password to start enjoying your exclusive online member savings! Once you’re logged in, you should see your name in the upper right-hand corner of the website. When clicked, you will be taken to your account dashboard where you can access and make edits to your club membership(s) and shipments.

When will my club order bill/ship?

Typically, all wine club orders will be billed the first Wednesday of your club month and then will be shipped from our fulfillment warehouse the third Monday of that month. The pre-release emails you will receive prior to billing will outline the exact dates that your order will bill and ship. Because we bill for everyone’s club on the same day, there is a delay between the bill date and the ship date to allow our Fulfillment Team enough time to get everyone’s wine clubs packed out and shipped.

Will I receive advance notice of my upcoming club shipment?

Absolutely. We send email notifications approximately 10 days prior to charging your account for an upcoming shipment. Should you need to update your account information or delay a ship date, please notify us by the deadline provided in your account notifications.

How do I modify the bottles in my upcoming club shipment?

Once you receive your pre-release email, you can log into your account dashboard and select club membership. From there you can make adjustments to your upcoming wine club shipment. The changes should save to your account automatically. If at any point you have trouble making changes, please contact our Customer Support Team during business hours for assistance.

Can I skip a wine club shipment?

You can skip a wine club shipment anytime you’d like! To skip a shipment, you must first confirm that there is an active, upcoming club shipment available within your account. When you are on your account dashboard, click the club membership tab and you should have the ability to see and modify the bottles in your next club shipment. From that window, scroll to the bottom of the page and you will see a button giving you the option to skip this shipment. Click that and you should be all set.

How do I modify or cancel my wine club membership?

Through your account dashboard you can add a hold to your membership or cancel your membership entirely. These options can be found under your ‘Ship To’ information under your Club Membership tab on your dashboard. If you need assistance with placing your membership on hold or cancelling entirely, please reach out to our Customer Support Team for additional assistance.